Refund policy


Last updated: 9 FEB 2026

All items sold by Chara are handmade, one-of-one or small-batch pieces created using thrifted and reclaimed garments. Due to the nature of our work, all sales are final.

No Returns or Exchanges

We do not accept returns, exchanges, or cancellations once an order has been placed.

Please review all product details, sizing information, and images carefully before purchasing. If you have questions, we encourage you to contact us before placing your order.

No Refunds

Refunds will not be issued for:

  • Change of mind

  • Incorrect sizing chosen by the customer

  • Personal preference

  • Minor variations in fabric, color, or finish

Handmade & Upcycled Disclaimer

Each piece is intentionally made using thrifted materials.
This means:

  • Fabric textures, stitching, and finishes may vary

  • Interior seams or non-working pockets may be present

  • These are not defects, but part of the design and sustainable process

By purchasing from Chara, you acknowledge and accept these characteristics.